This Privacy Policy explains how Cleaners SW18 collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all Cleaners SW18 customers in our service area, including prospective, current and former customers who contact us, request a quote, make a booking, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.
The data controller is the business operating under the name Cleaners SW18. The data controller is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing complies with data protection law.
We only collect personal data that is necessary for the provision and administration of our cleaning services. The data we may collect includes:
Contact details: name, postal address, service address, billing address, and similar contact information needed to identify and communicate with you.
Communication details: information you provide when you contact us by any channel, including your enquiries, requests, instructions and any feedback or complaints.
Booking and service information: preferred dates and times for cleaning, type and frequency of service, property access instructions where provided, and records of services carried out in your property.
Customer account information: internal customer reference numbers, booking history, payment status, invoices and credits relating to your account.
Payment-related information: limited payment details necessary to process your payments, such as transaction references and payment method type. We do not store full card numbers or full security codes; such details are handled by secure payment processors acting on our behalf.
Technical and usage data: data generated when you interact with our website or digital tools, such as IP address, device and browser information, and basic usage data, where this is necessary for security, troubleshooting or service improvement.
Sensitive personal data: we do not intentionally seek to collect special categories of personal data. If you disclose such information in your communications with us, we will treat it with additional care and only use it where strictly necessary for the relevant purpose.
We process your personal data for specific purposes and only where we have a lawful basis under data protection law. The main purposes and lawful bases are:
To provide and manage cleaning services: we use your data to create and manage bookings, allocate cleaners, provide the requested services, issue invoices and handle payments. The lawful basis is performance of a contract or steps taken at your request before entering into a contract.
To communicate with you: we use your contact details to respond to your enquiries, send booking confirmations and updates, notify you about changes to services, and respond to any issues or complaints. The lawful basis is performance of a contract and our legitimate interests in providing effective customer service.
To manage our business operations: we process data for internal administration, financial records, accounting, business planning and quality control. The lawful basis is our legitimate interests in running and improving our business and, where required, compliance with legal obligations.
To comply with legal and regulatory obligations: we may process and retain certain data to meet tax, accounting, regulatory or law enforcement requirements. The lawful basis is compliance with legal obligations.
To improve and develop our services: we may analyse aggregated and anonymised information about bookings, feedback and service usage to improve our operations and customer experience. Where personal data is used, our lawful basis is legitimate interests, ensuring that any impact on your privacy is minimal and proportionate.
Marketing communications: where we send direct marketing to existing customers, we will do so on the basis of our legitimate interests in promoting similar services, and we will always provide a simple way for you to opt out. Where required by law, we will obtain your consent before sending marketing communications.
We do not sell your personal data. We may share it only where necessary for the purposes described above, under appropriate safeguards:
Cleaning personnel and contractors: limited information such as your name, service address and relevant instructions may be shared with our cleaners or trusted subcontractors so that they can perform the cleaning services booked by you.
Payment processors: we use secure payment processing providers to handle card payments and other payment transactions on our behalf. These providers act as data processors and are only permitted to process your data in accordance with our instructions and applicable law.
IT and administrative service providers: we may use third parties for functions such as hosting, customer management tools, accounting support, and secure data storage. These providers act as processors, are bound by confidentiality obligations and are required to implement appropriate security measures.
Professional advisers and legal authorities: we may disclose personal data to our accountants, auditors, legal advisers or insurers where necessary, and to law enforcement or regulatory authorities if required by law or where necessary to protect our rights or the rights of others.
In all cases where third parties act as data processors, we only engage providers that offer sufficient guarantees to implement appropriate technical and organisational measures to meet the requirements of data protection law and protect your rights.
If any of our service providers transfer or access your personal data from outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include the use of legally approved standard contractual clauses, or reliance on an adequacy decision by the relevant data protection authority.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
Customer account and booking information is generally retained for the duration of your relationship with us and for a reasonable period after the end of that relationship, typically up to six years, to address any questions, complaints, or legal claims and to comply with tax and accounting obligations.
Communication records and service notes may be retained for a similar period where necessary for our legitimate interests or legal obligations.
Technical and usage data may be retained for a shorter period, as required for security, troubleshooting and service improvement, after which it will be deleted, anonymised or aggregated.
When data is no longer required, we will securely delete or anonymise it, ensuring that it can no longer be associated with you.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how we use it.
Right to rectification: you can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to keep it for legal reasons.
Right to restriction of processing: you can ask us to restrict the use of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing. If you object to direct marketing, we will stop sending it.
Right to data portability: where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format or that we transfer it to another controller where technically feasible.
Rights in relation to consent: where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you should contact us and provide sufficient information to verify your identity and understand your request. We will respond within the time limits set by law.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training and regular review of our security practices.
While we take reasonable steps to protect your personal data, no transmission or storage system can be guaranteed to be completely secure. You should take care not to disclose unnecessary personal information when communicating with us.
This Privacy Policy applies to all Cleaners SW18 customers and prospective customers in our service area, as well as visitors who interact with our services and communications. It does not cover the practices of any third-party websites, services or platforms that you may access through our communications or in connection with our services.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection best practices. Any changes will take effect from the date of publication of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, you are encouraged to contact us so that we can address your enquiry.
Book our multi-skilled cleaners SW18 company today. We have the best cleaning teams to do the job fast and without putting you out of pocket.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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