These Terms and Conditions set out the basis on which Cleaners SW18 provides professional cleaning services within its operating area. By making a booking, accessing our services, or allowing our cleaners to enter your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, business, organisation, or other entity that requests, books, or receives cleaning services from Cleaners SW18.
Company means Cleaners SW18, the cleaning service provider supplying the services described in these Terms and Conditions.
Services means any cleaning, housekeeping, end of tenancy cleaning, tenancy-related cleaning, office cleaning, or related services supplied by the Company to the Client.
Premises means the residential or commercial property, including any outdoor areas, where the Services are to be carried out.
Cleaner means any employee, worker, contractor or representative engaged by the Company to deliver the Services.
Agreement means the contract between the Client and the Company formed in accordance with these Terms and Conditions.
The Company provides a range of domestic and commercial cleaning services in and around the SW18 area and nearby districts. The precise scope of the Services, including the type of cleaning, rooms or areas to be cleaned, and any additional tasks, will be agreed with the Client at the time of booking and confirmed in the booking confirmation.
Unless expressly agreed in writing, the Services do not include: childcare or care services, lifting or moving of heavy furniture or items, work at height beyond the reach of a standard domestic step ladder, specialist cleaning requiring industrial equipment, pest control, or tasks that present a health or safety risk.
3.1 Bookings may be made by the Client through the Company’s accepted booking channels. The Client must provide accurate and complete information, including the service address, type of property, approximate size, preferred date and time, and any access instructions.
3.2 A booking is considered an offer by the Client to purchase Services in accordance with these Terms and Conditions. The Agreement is formed when the Company issues a booking confirmation to the Client.
3.3 All bookings are subject to availability. The Company reserves the right to refuse a booking or to propose alternative dates or times where necessary.
3.4 The Client is responsible for ensuring that the Premises are accessible at the agreed time. Failure to provide access may be treated as a late cancellation or a failed visit, and charges may apply.
3.5 For regular services, the Client may agree to a recurring schedule. The Client acknowledges that appointment times are approximate and may vary due to traffic, weather conditions, or other operational factors. The Company will use reasonable endeavours to attend within an acceptable window around the agreed time.
4.1 The Client must ensure that the Premises are safe for the provision of the Services, including providing adequate lighting, running water, electricity, and safe access. Any known hazards must be notified to the Company in advance.
4.2 The Client must ensure that the Cleaner can carry out the Services without interruption or unreasonable obstruction. Breakable and valuable items should be put away or clearly identified. The Client is responsible for securing cash, jewellery, documents, and other valuables before the Cleaner’s arrival.
4.3 The Client must provide truthful information about the condition of the Premises. Significant additional cleaning work not disclosed at the time of booking (for example, severe neglect, excessive clutter, or hazardous materials) may result in additional charges, amended timings, or cancellation of the visit at the Company’s discretion.
4.4 Where the Client supplies cleaning products or equipment, these must be safe, in good working order, and suitable for the surfaces to be cleaned. The Company will not be liable for damage caused by defective products or equipment provided by the Client.
5.1 The price for the Services will be communicated to the Client at the time of booking, based on the information provided. The Company may adjust the price if the actual condition or size of the Premises differs substantially from the description given by the Client.
5.2 Unless expressly stated otherwise, all prices are quoted in pounds sterling. Any applicable taxes will be included in the total price where required by law.
5.3 The Company may require a deposit or pre-authorisation at the time of booking, particularly for one-off or large-scale jobs such as end of tenancy or deep cleaning. The Client will be informed of any such requirement before confirming the booking.
5.4 Payment is due in accordance with the payment terms agreed at the time of booking. This may be required in advance, on the day of service, or on invoice for certain commercial clients. Where payment is made by card or other electronic method, the Client authorises the Company to take payment for the agreed amount.
5.5 If payment is not received by the due date, the Company reserves the right to suspend or cancel future services and to charge interest on the overdue amount at a reasonable commercial rate until payment is made in full.
5.6 The Client is responsible for any bank charges, transaction fees, or currency conversion costs arising from the method of payment chosen.
6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific minimum notice period will be confirmed at the time of booking. If the Client fails to provide the required notice, the Company may charge a cancellation fee, up to the full amount of the booking.
6.2 If the Cleaner arrives at the Premises and is unable to gain access, or if the Client is not present where this is necessary for entry, the visit may be treated as a late cancellation and the full or partial fee may be charged at the Company’s discretion.
6.3 The Company reserves the right to cancel or reschedule a booking in circumstances beyond its control, including but not limited to illness, extreme weather, transport disruption, or other operational issues. In such cases, the Company will offer the Client an alternative appointment or a refund for any Services not carried out.
6.4 For regular Clients, changes to ongoing schedules must be agreed in advance. Repeated cancellations or missed appointments may result in the Company withdrawing the discounted or special rates that apply to regular services.
7.1 The Company aims to provide Services with reasonable care and skill. The standard of cleaning will be consistent with professional cleaning practices, having regard to the nature of the Premises, the condition of surfaces, and the time allocated.
7.2 If the Client is dissatisfied with any aspect of the Services, the Client must inform the Company as soon as reasonably possible, preferably within 24 hours of the visit. The Client should describe the issue clearly and may be asked to provide photographs or other evidence.
7.3 Where a complaint is justified and relates directly to the quality of the Services, the Company may, at its discretion, offer a re-clean of the affected areas, a partial refund, or another form of reasonable remedy. Any such remedy will be proportionate to the extent of the issue.
7.4 The Company will not be liable for complaints raised more than a reasonable time after the Services have been performed, or where the Client or third parties have subsequently altered, soiled, or damaged the areas in question.
8.1 The Company will use reasonable care when providing the Services. However, the Company’s total liability to the Client for any loss or damage arising from or in connection with the Services shall be limited to the value of the specific booking during which the event giving rise to the claim occurred, except where otherwise required by law.
8.2 The Company will not be responsible for normal wear and tear, pre-existing damage, poor condition of surfaces or materials, or defects that could not reasonably be detected before performing the Services. The Client acknowledges that certain materials, finishes or items may be more susceptible to damage, and must inform the Company of any such sensitivities in advance.
8.3 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
8.4 Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
8.5 The Client is responsible for ensuring that appropriate insurance is in place for the Premises and contents. The Company will maintain relevant insurance for its operations but this is not a substitute for the Client’s own cover.
9.1 The Client must report any alleged damage, breakage, or loss that is believed to have been caused by a Cleaner as soon as reasonably possible and within a reasonable time after the visit. The report should include details of the item, its approximate age and value, and any supporting evidence.
9.2 Where damage is substantiated, the Company may choose to repair the item, replace it with a similar item of comparable condition and value, or offer fair compensation, taking into account depreciation and wear and tear.
9.3 The Company will not be liable for sentimental or disproportionate value beyond the item’s reasonable market value, or for items not suitable for normal cleaning processes without specific instruction from the Client.
10.1 The Company will handle ordinary household and office waste generated in the course of cleaning in accordance with applicable waste and environmental regulations. This typically includes bagging waste and placing it in the appropriate bins at the Premises.
10.2 The Services do not ordinarily include removal and transportation of large volumes of waste, bulky items, construction debris, hazardous or clinical waste, sharps, or materials that require specialist disposal. Any such work would need to be separately agreed and may be subject to additional charges and regulatory conditions.
10.3 The Client is responsible for providing appropriate waste receptacles and for ensuring compliance with local recycling and waste separation requirements at the Premises. The Company will make reasonable efforts to follow any clearly communicated recycling instructions.
10.4 The Client must not request the Cleaner to dispose of waste in a way that breaches any environmental or waste management regulations. The Company reserves the right to refuse any request that appears to involve unlawful or unsafe waste handling.
11.1 Where the Client provides keys, security codes, or access devices, the Company will take reasonable care to keep these secure and to use them only for the purpose of providing the Services.
11.2 The Client must not disclose any security arrangements that they do not wish the Cleaner to use or know. The Client is responsible for notifying the Company promptly of any change in locks, codes, or access procedures.
11.3 The Company will not be liable for loss or damage arising from keys or access devices provided by the Client that are already faulty, poorly cut, or not properly identified, or where third parties have access to the same keys or codes.
12.1 The Company is committed to operating in accordance with relevant health and safety laws and guidance. Cleaners are instructed not to undertake tasks that could endanger themselves or others.
12.2 The Client must not request the Cleaner to use cleaning products that are unlabelled, prohibited, or appear unsafe, or to carry out any task that would breach health and safety regulations or the Cleaner’s training.
13.1 The Company may collect and process personal data about the Client for the purpose of managing bookings, delivering Services, processing payments, and handling enquiries or complaints.
13.2 The Company will take reasonable steps to keep personal data secure and will only retain it for as long as necessary to fulfil the purposes for which it was collected or as required by law.
14.1 The Company may amend these Terms and Conditions from time to time. Any updated version will apply to new bookings and, where reasonably practicable, to ongoing arrangements after the Client has been notified of the changes.
14.2 Continued use of the Services after notification of amended Terms and Conditions will be deemed acceptance of the updated terms.
15.1 These Terms and Conditions and any Agreement between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a competent authority, such provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17.1 These Terms and Conditions, together with any booking confirmation or other written agreement between the Company and the Client, constitute the entire agreement between the parties in relation to the provision of the Services and supersede any prior understandings or representations.
By proceeding with a booking or allowing the Services to be carried out, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Book our multi-skilled cleaners SW18 company today. We have the best cleaning teams to do the job fast and without putting you out of pocket.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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