Terms and Conditions for Cleaners SW18

These Terms and Conditions set out the basis on which Cleaners SW18 provides domestic and commercial cleaning services. By making a booking, the customer agrees to these terms in full, so it is important to read them carefully before confirming any appointment. The aim of these conditions is to ensure a clear, fair and professional arrangement for both parties, covering the booking process, payments, cancellations, liability, waste handling and the legal framework that applies to our services.

Cleaners in SW18 deliver services on the understanding that each property, task and time slot may vary. For that reason, the exact scope of work, price and schedule will be confirmed at the point of booking or shortly afterwards in writing. These terms apply to all standard and one-off cleaning services unless a separate agreement has been made in writing and signed by both parties. Where a service is requested on behalf of another person, the person placing the booking confirms that they have authority to accept these terms.

Our service is designed to be straightforward, reliable and transparent. Customers should review any service description carefully, as the work included in a visit may differ depending on the condition of the property, access arrangements and any special instructions supplied in advance. Unless agreed otherwise, the cleaner will carry out reasonable cleaning duties within the booked time and using the equipment and products specified at booking, where applicable.

Booking process begins when a customer submits a request and provides accurate information about the property, the type of cleaning required, the preferred date and time, and any access or safety issues. A booking is not guaranteed until it has been accepted by us. We may request further details to confirm suitability, pricing, staff allocation or equipment needs. If the information supplied is incomplete, incorrect or misleading, we reserve the right to amend the quotation, adjust the schedule or decline the booking.

Appointments are usually offered subject to availability. The customer should ensure that the cleaner has safe and reasonable access to the premises at the agreed time. If access is delayed or prevented, we may treat the appointment as a late cancellation or a missed visit. In some cases, Cleaners SW18 may recommend a revised service type if the condition of the premises suggests that the original booking does not reflect the actual work required.

Any instructions provided at the time of booking form part of the service request. This includes special cleaning products, fragile items, restricted areas, security procedures and any relevant health or safety concerns. Where the customer asks for a specific cleaner, every effort will be made to accommodate the request, but we cannot always guarantee the same individual will be available. We may also assign a suitably qualified replacement if required due to illness, emergency or operational reasons.

Payments must be made in accordance with the quotation or invoice issued for the service. Unless otherwise stated, prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment terms will normally be confirmed before the appointment. For one-off services, payment may be required in advance, on completion, or by another agreed method. For recurring services, payment may be collected on a regular schedule set out in the booking confirmation.

All charges relate to the agreed scope of work only. If the customer requests additional tasks during the appointment, these may be charged separately or may require a revised quotation. The cleaner is not obliged to carry out extra duties that fall outside the original booking without approval. If payment is not received by the due date, we reserve the right to suspend future visits, charge reasonable recovery costs, and refuse further services until the outstanding balance is cleared.

Any promotional pricing, discounted offers or fixed-price arrangements apply only to the specific terms stated at the time of booking. We may withdraw or amend offers at any time before a booking is accepted. Payment disputes should be raised promptly and in good faith. Customers are expected to notify us without delay if they believe an invoice contains an error or if there is a genuine issue with the service provided.

Cancellations and rescheduling are permitted subject to the notice period confirmed at booking. Where no specific notice period is stated, customers should give reasonable notice before the appointment time. Late cancellations may result in a fee to cover reserved time, administration costs and any loss arising from the missed appointment. If the customer repeatedly cancels or reschedules, we may require advance payment for future bookings.

If the customer is not present when access is needed, or if the premises cannot be entered for any reason attributable to the customer, the visit may be treated as a cancellation at short notice or a failed appointment. In such circumstances, the full fee or a call-out charge may still apply. We may cancel or rearrange a booking if it is unsafe, impractical or otherwise unreasonable to proceed, including where the property presents a risk to staff.

Where a cancellation is made by us, we will aim to offer an alternative date where possible. However, we are not responsible for indirect loss arising from cancellation, including inconvenience, missed plans or third-party costs. We may also pause or terminate a service arrangement if the customer behaves in a threatening, abusive or unsafe manner, or if trust and cooperation have broken down to a degree that makes service delivery impractical.

Liability is limited in accordance with applicable UK law. We will exercise reasonable care and skill when carrying out cleaning services, but we cannot guarantee the removal of every stain, mark, odour or defect, particularly where surfaces are delicate, aged, previously damaged or not suitable for standard cleaning methods. The customer is responsible for advising us of any fragile items, hidden defects, valuable objects or special materials that require care.

We are not liable for pre-existing damage, wear and tear, structural defects, poor maintenance, faulty fixtures or issues arising from the condition of the property before the visit. The customer should remove or secure items of particular value or sentimental importance before the service begins. Where furniture, fittings or possessions are moved with the customer’s approval, we will take reasonable care but cannot accept responsibility for hidden instability, weak construction or pre-existing faults.

To the fullest extent permitted by law, our total liability for any proven loss or damage arising from the service will be limited to the amount paid or payable for the affected visit, unless a greater liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Cleaners in SW18 do not accept responsibility for indirect or consequential losses, including loss of profit or loss of business opportunity.

Waste regulations are important where cleaning work produces rubbish, packaging, contaminated materials or removed items. The customer remains responsible for lawful disposal of household waste unless a separate waste removal service has been agreed in writing. We will handle waste in line with applicable environmental and duty-of-care requirements, and any waste created during the cleaning process will be sorted, bagged and disposed of in a responsible manner where included in the service.

We do not remove hazardous waste unless this has been explicitly agreed and can be lawfully managed. Hazardous materials may include chemicals, sharps, biological waste, asbestos-related material, paint, solvents or anything else regulated under environmental or health and safety rules. If such items are discovered during a visit, the cleaner may stop work in the affected area and report the issue to the customer. The customer must ensure that any waste requiring specialist handling is managed by an authorised service provider.

Customers must not ask staff to dispose of materials illegally or in a way that could breach local authority rules, environmental legislation or public health requirements. We may refuse to handle waste that appears unsafe, prohibited or improperly packaged. Where waste disposal is part of the booked service, the customer confirms that the waste belongs to them or is otherwise lawfully entrusted to them for disposal. Any breach of waste regulations may lead to immediate suspension of service and may be reported if required by law.

Customer obligations include providing a reasonably safe working environment, correct access instructions and any information needed to complete the cleaning properly. The customer should ensure that electricity, running water and lighting are available where reasonably required for the task. If a cleaner cannot work effectively because of unsuitable conditions, the service may be shortened, rescheduled or charged in full depending on the circumstances.

Customers are also responsible for securing pets, protecting children and removing obstacles that could affect safe access. Any hazardous condition, including broken glass, exposed wiring, aggressive animals or substances that may pose a risk, must be disclosed before the visit. If a cleaner is placed in danger, the service may end immediately and the booking may still be chargeable. We reserve the right to refuse any work that would breach health and safety obligations.

The customer should inspect the completed work as soon as reasonably possible and raise any concerns promptly. Minor issues can often be resolved quickly if reported within a short period after the appointment. Failure to raise a concern in a timely manner may limit the ability to investigate, correct or verify the matter. This does not affect any legal rights that cannot be excluded under UK consumer law.

Service standards and substitutions apply to all cleaning appointments. We will use reasonable care, suitable methods and appropriate products for the task agreed. However, outcomes may vary depending on surface type, prior maintenance, environmental conditions and the time available. Some tasks may require specialist treatment, repeated visits or equipment outside the standard scope of service.

If a cleaner becomes unavailable, we may provide a substitute person with appropriate competence. The customer agrees that operational substitutions may be necessary to keep services running smoothly. We may also update the method or sequence of work where this is needed to complete the booking efficiently, provided the agreed scope is not materially changed without the customer’s consent.

Cleaners SW18 may suspend or end services if the customer breaches these terms, if payments remain overdue, if the property becomes unsafe, or if continued work would be unlawful or unreasonable. Termination does not remove liability for sums already due, nor does it waive rights acquired before termination. Any waiver must be in writing and should not be assumed from a single instance of leniency.

Force majeure applies where events outside reasonable control prevent or delay performance, including severe weather, transport disruption, strikes, fire, flood, government action, power failures, serious illness or other unexpected interruptions. In such cases, neither party will be liable for failure or delay caused by the event, provided reasonable steps are taken to minimise its impact. We will seek to rearrange services where practicable.

Governing law and jurisdiction These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any booking shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any part of these terms is found unlawful or unenforceable, the remainder will continue in full force and effect.

Nothing in these terms affects statutory rights that apply to consumers or business customers under the law of England and Wales. If there is any inconsistency between these terms and any written quotation or service agreement, the written agreement will prevail to the extent of that inconsistency. These terms are intended to be interpreted fairly and in a commercially reasonable manner.

Final provisions apply to the entire service relationship. Any failure by us to enforce a right at any particular time does not mean that the right has been waived. Headings are included for convenience only and do not affect interpretation. The customer agrees that any notice or confirmation sent in writing, including by email or other agreed electronic means, may be used to evidence the booking terms, price and service instructions.

By proceeding with a booking, the customer acknowledges that they have read, understood and accepted these Terms and Conditions for Cleaners SW18. They also confirm that they have supplied accurate information to the best of their knowledge and will cooperate reasonably to allow the service to be delivered safely and effectively. These terms are designed to support a professional cleaning service relationship and to reduce misunderstandings about scope, payment and responsibility.

For the avoidance of doubt, these terms do not create any partnership, employment relationship or agency arrangement between the customer and the cleaner, other than as necessary to deliver the agreed cleaning service. The service is provided on an independent contractor basis where applicable, and all work is carried out in accordance with the agreed booking details and the legal obligations that apply to the parties.